JamesBlindCare

Professional Window Solutions

Terms of Service

Terms and conditions for our professional blinds services

Last Updated: January 1, 2025

These Terms of Service govern your use of JamesBlindCare services and website. By using our services, you agree to these terms.

1. Service Agreement

By engaging JamesBlindCare for blinds installation, cleaning, repair, or related services, you agree to:

  • Provide accurate information about your service needs
  • Allow reasonable access to your property for service delivery
  • Pay for services according to agreed terms
  • Follow safety guidelines and recommendations provided by our team

2. Service Scope and Limitations

What We Provide

  • Professional blinds installation services
  • Thorough cleaning and maintenance services
  • Repair services for damaged blinds and mechanisms
  • Custom measurement and consultation services
  • Motorization and smart home integration

Service Limitations

  • We do not provide blinds products unless specifically arranged
  • Structural modifications to windows or walls require separate arrangements
  • Some antique or specialty blinds may require special handling or may not be serviceable
  • Weather conditions may affect scheduling and service delivery

3. Pricing and Payment

Service Pricing

  • All prices are quoted per window unless otherwise specified
  • Estimates are valid for 30 days from the date provided
  • Additional charges may apply for complex installations or repairs
  • Travel fees may apply for locations outside our standard service area

Payment Terms

  • Payment is due upon completion of services unless other arrangements are made
  • We accept cash, check, and major credit cards
  • Late payment fees may apply to overdue accounts
  • Disputed charges must be reported within 30 days of service

4. Scheduling and Cancellation

Appointment Scheduling

  • Appointments are scheduled based on availability and service requirements
  • We will confirm appointments 24 hours in advance
  • Service windows are typically 2-4 hours to accommodate multiple appointments
  • Emergency services may be available for urgent repairs

Cancellation Policy

  • Cancellations must be made at least 24 hours before scheduled service
  • Same-day cancellations may incur a service fee
  • We reserve the right to reschedule due to weather or emergency conditions
  • Repeated cancellations may result in service restrictions

5. Quality and Satisfaction

Our Commitment

We stand behind our work and strive for complete customer satisfaction. If you're not satisfied with our service, please contact us within 7 days to discuss resolution options.

  • All work is performed by trained professionals using appropriate tools and techniques
  • We use quality materials and follow industry best practices
  • Service issues will be addressed promptly and professionally
  • Customer feedback is valued and used to improve our services

6. Liability and Insurance

Our Coverage

  • JamesBlindCare carries appropriate business insurance
  • We are responsible for damage caused by our negligence during service
  • Pre-existing damage will be documented before service begins
  • Insurance claims must be reported within 48 hours of service

Limitation of Liability

Our liability is limited to the cost of the specific service provided. We are not responsible for indirect, consequential, or incidental damages.

7. Property Access and Safety

  • Customers must provide safe access to work areas
  • Pets should be secured during service visits
  • Valuable or fragile items near work areas should be moved or protected
  • Customers should inform us of any safety hazards or special considerations
  • We reserve the right to refuse service in unsafe conditions

8. Intellectual Property

All content on our website, including text, images, logos, and designs, is owned by JamesBlindCare and protected by copyright laws. You may not use our content without written permission.

9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Dispute Resolution

We prefer to resolve disputes through direct communication. If you have concerns about our service:

  1. Contact us immediately to discuss the issue
  2. We will investigate and respond within 48 hours
  3. If resolution cannot be reached, mediation may be considered
  4. Legal disputes will be governed by local jurisdiction laws

11. Changes to Terms

We may update these Terms of Service from time to time. Significant changes will be communicated to customers through our website or direct notification. Continued use of our services constitutes acceptance of updated terms.

12. Contact Information

For questions about these Terms of Service or our services, please contact us:

JamesBlindCare

173 Patterson Lane

Phone: (828) 524-3788

Email: jessielloyd@jamesblindcare.com