Refund Policy

Last Updated: January 1, 2025

This Refund Policy outlines our commitment to customer satisfaction and the circumstances under which refunds may be provided for JamesBlindCare services.

1. Our Satisfaction Commitment

100% Satisfaction Focus

At JamesBlindCare, we are committed to providing exceptional service quality. Your satisfaction is our top priority, and we will work diligently to address any concerns about our work.

We stand behind our professional blinds installation, cleaning, and repair services. If you are not completely satisfied with our work, we will make every effort to resolve the issue to your satisfaction.

2. Service-Specific Policies

Installation Services

If installation does not meet agreed specifications, we will correct the work at no additional charge
Refunds may be considered if the installation cannot be completed due to our error or oversight
Customer-requested changes after work begins may incur additional charges
Refunds are not available for installations completed to specification but not meeting changed customer preferences

Cleaning Services

If cleaning results do not meet professional standards, we will re-clean at no charge
Partial refunds may be considered for significantly substandard cleaning results
Some stains or damage may not be removable - this will be communicated before service
Refunds are not available for pre-existing damage or wear that cannot be improved through cleaning

Repair Services

If repairs do not restore proper function, we will re-attempt the repair at no charge
Refunds may be considered if the repair cannot be completed as agreed
Some repairs may reveal additional issues - these will be discussed before proceeding
Refunds are not available for repairs that function as intended but do not meet aesthetic expectations

3. Refund Request Process

Time Limit for Requests

Refund requests must be made within 7 days of service completion to be eligible for consideration.

Contact Us Immediately

Call (828) 524-3788 or email jessielloyd@jamesblindcare.com to report your concerns as soon as possible after service completion.

Provide Detailed Information

Describe the specific issues with the service, including photos if applicable, and explain how the work did not meet expectations.

Allow Opportunity to Correct

We will first attempt to resolve the issue by correcting or re-performing the service at no additional charge.

Refund Consideration

If the issue cannot be resolved through corrective service, we will consider a partial or full refund based on the circumstances.

4. Refund Eligibility Criteria

Eligible for Refund Consideration

Service not performed as agreed
Work quality significantly below professional standards
Service could not be completed due to our error
Damage caused by our negligence during service
Failure to achieve agreed-upon results

Not Eligible for Refund

Change of mind after service completion
Pre-existing damage or wear
Customer-requested changes during service
Normal wear and tear after service
Issues caused by customer actions post-service

5. Refund Processing

Processing Time

Refund decisions will be made within 5 business days of receiving a complete request
Approved refunds will be processed within 7-10 business days
Refunds will be issued to the original payment method when possible

Refund Types

Full Refund: Complete service failure or inability to perform agreed work
Partial Refund: Service partially completed or partially meeting standards
Service Credit: Credit toward future services may be offered as an alternative

6. Cancellation Policy

Service Cancellation

24+ hours notice: Full refund of any deposits or prepayments
Same day cancellation: May incur service fee, partial refund of deposits
No-show: Service fee applies, deposits may be forfeited
Weather cancellations: Full refund or rescheduling at no charge

7. Dispute Resolution

We prefer to resolve all issues through direct communication and mutual agreement. Our process includes:

Initial discussion with service team to understand concerns
On-site inspection if necessary to assess the situation
Good faith effort to resolve through corrective action
Fair consideration of refund requests when resolution is not possible
Mediation through local business organizations if needed

8. Limitations

Refunds are limited to the amount paid for the specific service in question
We are not responsible for consequential or indirect damages
Refund eligibility expires 30 days after service completion
This policy does not affect your statutory rights as a consumer

9. Contact Information

For refund requests or questions about this policy, please contact us:

JamesBlindCare

173 Patterson Lane

Phone: (828) 524-3788

Email: jessielloyd@jamesblindcare.com

Business Hours: Monday-Friday 8:00 AM - 6:00 PM, Saturday 9:00 AM - 4:00 PM